Refund policy

At Dostoevsticky, every product is made in small batches with a lot of care.

Because of this, all sales are final, and our products are non-returnable and non-exchangeable.

We accept returns or replacements only if:

To process such cases, we require an unboxing video taken from the moment you receive the package — without any cuts, edits, or pauses.

This helps us verify the issue quickly and support you better.

If the mistake is on our side, we’ll take full responsibility and cover the courier costs.

Please note:

Damages caused by mishandling, improper use, or general wear and tear are not eligible for return or refund.

For support, reach out to dostoevsticky@gmail.com — we’re here to help.

REFUND & CANCELLATION

If there has been a fulfilment mistake on our end and it is backed by an unedited opening video, we will process your refund.

Refunds typically reflect in 10–15 business days after approval.

Once an order has been shipped, cancellations are not possible.

Need help?

Email us anytime at dostoevsticky@gmail.com